Distance Agreement

The seller of the goods offered in this online store, hereinafter referred to as the Seller, on the one hand, and the person making the order, hereinafter referred to as the Buyer, on the other hand, enter into the following agreement: the Seller undertakes to sell and deliver the goods to the Buyer according to the Buyer's order. The purchase and sale agreement concluded between the Buyer and the Seller is considered concluded when the Buyer completes the purchase procedure in the electronic store, specifies the delivery address, chooses the method of payment, gets himself or herself acquainted with these Terms and Conditions, and presses the “Order” button. The Agreement is valid until the obligations arising from it are fulfilled. Where the Buyer does not agree to all the terms and conditions or a part of thereof, he or she may not order the goods.

Delivery and Settlement Procedure

The Buyer orders the goods through this website, specifying the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the Goods by using the payment tools embedded in the online store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. When making payment by invoice, the order number must be specified in the payment order!

The Seller ensures the delivery of the goods within 3-7 working days from the moment of receipt of the payment for the goods, by coordinating the delivery time and address with the Buyer.

Delivery options:

OMNIVA parcel machine: one of the types of receiving a purchase in Riga and the largest cities of Latvia and Estonia. Parcel machines are freely available 24/7. At the purchase, specify the type of delivery and the delivery address. IMPORTANT: after selecting the OMNIVA parcel machine as the delivery method, The Buyer gets the SMS from Omniva with two codes to be used (to pick up an order and to return if required). Read more info in ''Return of Purchased Goods''. 

Right of Refusal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the goods, by sending to the Seller a respective letter of refusal. It can be done through the e-shop in the Account section (Order History and Details -> Details -> Merchandise Return). If this option is not available, the Buyer should complete the Refusal letter and email to: returns@e-kilomax.lv. The form of the refusal letter can be found and downloaded on the website of the online store.

The Buyer is obliged to return the product to the Seller within 7 days after sending the refusal letter. All costs incurred to the Seller in connection with the return of the goods shall be borne by the Buyer.

Return of Purchased Goods

The characteristics of the goods are indicated in the description of each product. The Seller is not responsible for the fact that the color, shape and other parameters of the goods of the online store may not correspond to the real size, shape, or color of the goods due to the characteristics of the monitor used by the Buyer. When wishing to return the goods by using the right of refusal, the Buyer must complete the return document, attach it to the returned goods and inform the Seller about the return.

Return using OMNIVA parcel machines (2.49 euro for Latvia; 3.99 euro for Estonia) (for those who selected the OMNIVA as initial delivery method only).

Retruns via Venipak courier service (Latvia only) - 3.99 euro. Please contact our Customer Service in order to arrange the collection - +371 67533956. 

The Buyer has to complete the return form, pack the returned goods and prepare them for shipment. The SMS sent to the Buyer earlier contains the codes required to receive and return the shipment (using this code, a door of the size through which the shipment was received will open). The Buyer should bring the prepared shipment to the most convenient Omniva terminal and follow the instructions on the terminal screen to place the shipment. 

When returning the goods, the Buyer must follow these rules: the goods may not be damaged by the Buyer; the goods may not have been used and lost their original appearance. The returned goods must be of the same presentation as it was received by the Buyer; when returning the goods, it is mandatory to provide a purchase document and a completed return document. The Seller has the right to refuse to accept the goods returned by the Buyer if the terms and conditions of return of the goods are not complied with. The Buyer has no right to withdraw from the purchase-sale agreement and return the product if the Buyer has damaged the goods or has significantly changed its appearance. The Buyer must pay the cost of returning the goods. The return fee depends on the delivery service provider chosen by the Buyer. 

When goods are returned to the E-kilomax's warehouse, they are to be inspected and accepted. Funds will be returned to the Buyer within 14 calendar days from the day of goods received at the Seller's warehouse. 


Processing of Personal Data

By entering the necessary information when placing the order, the Buyer confirms that he or she has read and agrees that the data provided by him or her is used so that the Seller can accept the Buyer's order and make the delivery of the goods in accordance with the requirements laid down in the laws and regulations of the Republic of Latvia. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order that will be sent to the e-mail address specified by the Buyer. Data will not be used for other purposes.